Integrating AI agents into your e-commerce strategy is crucial today to adapt to the changing preferences of online shoppers. Research shows that chatbots are pivotal in enriching the online shopping journey, boosting customer satisfaction, and streamlining purchases. In fact, 35 out of every 100 online customers have received help from chatbots to buy an item at least once.

The good news is that creating your e-commerce chatbot is now simpler than ever. Companies like Voiceflow are paving the way to provide easy solutions for business owners to satisfy their customers. Continue onwards to learn more about eCommerce chatbots and how they help your business succeed online. 

What Is An eCommerce Chatbot?

eCommerce chatbots are virtual assistants designed to improve the online visitor’s experience, particularly, during the later steps of the conversion funnel process. 

eCommerce chatbots use natural language processing (NLP) and machine learning algorithms to understand and respond to the customer’s questions, providing personalized assistance, product recommendations, and post-purchase support. 

Features Of An Artificial Intelligence eCommerce Business Bot

There are multiple ways in which companies can use an eCommerce chatbot to help customers complete purchases. The more features a chatbot has, the more opportunities you give customers to shop with you now and again in the future.

4 Examples Of Successful Enterprise AI Chatbots

Companies big and small are benefiting from using AI chatbots, and some companies develop chatbots in their own unique ways to help users beyond conventional sales tactics. Here’s how popular brands have worked to make the most of their chatbot investments:

• Lidl: Known for its chain of supermarkets, its conversational chatbot, “Margot”, works as an expansive knowledge base. It uses natural language processing to identify thousands of products based on price, color, country of origin, and other factors.
• H&M: The global fashion outlet has its chatbot that offers fashion advice and product recommendations to users on the Kik messenger app.
• Domino’s: Domino’s “Dom” chatbot connects with both the Facebook Messenger and Google accounts for convenient and personalized online ordering.
• Sephora: The makeup and cosmetic retailer uses its Kik chatbot to share makeup videos and tutorials to customers to see how products look when applied before the customer makes a purchasing decision.

The Best eCommerce AI Chatbots 2024

Adding an eCommerce chatbot can help your customers resolve up to 80% of their questions. Here are the best eCommerce chatbot solutions for enterprises: 

Voiceflow

Voiceflow is the best conversational AI platform for teams building impactful AI agents across their business. It’s trusted by more than 250,000 teams, from Louis Vuitton to Amazon, across every channel and use case.

Main Features:

• Use the drag-and-drop conversation building with no programming skills required.
• Upload text documents and train your chatbot in less than a minute.
• Generate AI dialog with one click with the built-in ChatGPT LLM.
• Select one of many templates and establish a working prototype at the very start.
• Easily deploy your chatbot on your website or on any messaging app.
• Integrate your analytics easily with popular eCommerce platforms like Woocommerce and Shopify.
• Invite team members to collaborate on chatbot projects in real-time.
• Add your own custom features and aesthetics with Voiceflow APIs.
• Choose one of three plans that best suit your business’s needs.
• Free registration and access to all of Voiceflow’s assets and features with no credit card needed.

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‍PandoraBots

This company boasts quick and efficient AI training with avatars that can add charm and recognition to a brand for affordable rates.

Pros:

Compatible with Woocommerce and Shopify.

• Comes with affordable plans starting at $19 per month.
• Includes optional avatars and voiceovers.

Cons: 

• Limited NLP capabilities.
• Shallow customization options.
• Coding skills required with AIML editor.

Chatfuel

An affordable chatbot builder, Chatfuel allows for easy integration with Facebook Messenger and allows Stripe customers to check out from right within the chatbot. 

Pros:

• Chatbots are built with a very user-friendly interface.
• Choose from various customization options.
• Offers easy integration with Google Sheets, Stripe, ChatGPT, and other services.

Cons:

• The business plan maxes out at 1,000 conversations per month.
• No free trial or starter plan.
• Limited flexibility on SMS platforms aside from Facebook Messenger.

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Frequently Asked Questions

What are the Ongoing Costs Associated with eCommerce Chatbots?

Costs towards your chatbot over time include updates, maintenance, integration with new and additional technologies, training, and security. Interaction with your chatbot also requires expenses. According to Juniper Research, a single chatbot interaction can cost between 50 to 70 cents.

Can I Create a ChatGPT-Powered eCommerce Chatbot?

Integrating ChatGPT with an eCommerce chatbot is a simple process, which involves the following steps:

1. Obtaining your API key from the OpenAI website.
2. Installing a plug-in that allows your chatbot to connect with the ChatGPT API.
3. Training the chatbot with the knowledge you want it to learn.
4. Testing out the chatbot to make sure it works as intended and provides accurate responses to questions and commands.

Can I Use An eCommerce Chatbot If I Run a B2B Business?

AI eCommerce chatbots are perfectly acceptable for B2B businesses. In fact, there are more B2B companies that use chatbots than B2C companies. This is due to chatbots being capable of generating leads, which is a vital part of a B2B’s infrastructure.

How Much Time Will It Take To Create An eCommerce Chatbot?

The amount of time required to create an eCommerce chatbot with Voiceflow can take minimal time with a selection of templates, one-button training, and integration with third-party platforms and services. Creating conversations is as simple as putting a flowchart together with text boxes, buttons, and built-in ChatGPT prompts. Creating a basic Voiceflow chatbot can take as little as 5 minutes, and it can be updated for additional features as time goes on.