Virtual receptionist

Your always-on AI virtual receptionist

AI virtual receptionists greet callers, answer questions, and route calls automatically — giving your business a professional front desk experience 24/7.
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Teams of every size trust Voiceflow for AI automation across their business
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What is an AI virtual receptionist?

An AI virtual receptionist uses voice AI agents to greet callers, answer common questions, capture information, and route calls to the right team automatically. Businesses use AI virtual receptionists to provide a consistent, professional phone experience without relying entirely on human reception staff. By handling routine inquiries and call routing, AI receptionists reduce missed calls, improve response times, and allow teams to focus on higher-value work.

Benefits

What an AI virtual receptionist can do

Greet callers
Provide a professional greeting and guide callers through their request.
Answer FAQs
Respond to common questions about services, hours, locations, or policies.
Route calls
Direct callers to the correct team, department, or workflow automatically.
Capture information
Collect caller details and messages for accurate follow-up.
Overview

How AI virtual receptionists are built on Voiceflow

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100%
Increase in resolution rate
“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
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Braden Ream
CEO, Voiceflow
See case study
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100%
Increase in resolution rate
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“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
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Braden Ream
CEO, Voiceflow
See case study
Code editor displaying JavaScript function for fetching user data from an API, with input and output variable descriptions and error handling.
100%
Increase in resolution rate
turo-logo
“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
Young man with curly light brown hair wearing a brown jacket and white shirt, smiling slightly and looking to the side.
Braden Ream
CEO, Voiceflow
See case study
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Why Voiceflow

Why businesses build AI virtual receptionists with Voiceflow

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Custom call flows
Design tailored greetings, routing logic, and workflows for your organization.
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Full observability
Understand how conversations perform with transcripts, analytics, and insights.
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Enterprise control
Maintain control, security, and scalability as your AI receptionist expands across channels.
Security

Purpose-built for enterprise scale

Delivering a powerful platform that keeps customer data safe and end-user interactions secure.
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SOC-2 Type II
Excellence from design to operation: data privacy, processing integrity, and confidentiality stay top of mind.
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ISO/IEC 27001:2022
The highest organizational standards for information security management, ensuring your data stays private.
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GDPR Compliant
Personal data remains personal. Advanced user permissions lets users define handling procedures.
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HIPAA Compliant
Safeguarded systems designed to keep protected health information (PHI) secure.
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Frequently asked questions
What does an AI virtual receptionist do?

An AI virtual receptionist answers inbound calls, greets callers, asks questions to understand their needs, and routes them to the correct department or workflow. It can also answer common questions, capture caller information, and log messages automatically.

How is an AI virtual receptionist different from a traditional answering service?

A traditional answering service typically involves human operators manually handling calls, while an AI virtual receptionist uses conversational AI to automate greetings, information collection, and call routing. This allows businesses to provide instant, scalable phone coverage without increasing staff.

Can AI virtual receptionists integrate with business systems?

Yes. AI virtual receptionists can integrate with telephony providers, CRM platforms, helpdesk tools, and internal systems through APIs. This allows the AI agent to log call details, route requests, trigger workflows, and keep records synchronized across systems.