Virtual receptionist

An AI virtual receptionist for your business, answering every call

Give your business a 24/7 AI receptionist that answers calls, routes them, books appointments, and takes messages — so you never miss a customer, day or night.
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Teams of every size trust Voiceflow for AI automation across their business
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What is an AI virtual receptionist?

An AI virtual receptionist is an always-on voice agent that answers your business phone, greets callers, and handles their request without a human picking up. It answers common questions, routes calls to the right person, books appointments, and takes detailed messages. Think of it as a front desk that works 24/7 across phone and chat, so missed calls and after-hours voicemail stop costing you customers.

Unlike a traditional answering service staffed by people, an AI receptionist responds instantly on every call at once. It's a fit for small businesses that can't staff a front desk full-time and for larger teams that want consistent, professional call handling at scale.

Benefits

What an AI receptionist for your business can do

Answer every call, 24/7
Pick up instantly on every call, day or night, so nothing goes to voicemail.
Route and transfer calls
Send each caller to the right person, team, or department automatically.
Book appointments
Check availability and schedule appointments straight into your calendar.
Take messages and details
Capture caller info and messages, then log them for accurate follow-up.
Overview

How an AI virtual receptionist runs on Voiceflow

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100%
Increase in resolution rate
“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
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Braden Ream
CEO, Voiceflow
See case study
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100%
Increase in resolution rate
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“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
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Braden Ream
CEO, Voiceflow
See case study
Code editor displaying JavaScript function for fetching user data from an API, with input and output variable descriptions and error handling.
100%
Increase in resolution rate
turo-logo
“How Teddy crafted genuine customer relationships for  thousands of [Company Name]’s customers. “
Young man with curly light brown hair wearing a brown jacket and white shirt, smiling slightly and looking to the side.
Braden Ream
CEO, Voiceflow
See case study
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Why Voiceflow

Why businesses run their AI receptionist on Voiceflow

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Answers from your knowledge base
The agent pulls accurate answers from your docs, hours, services, and policies.
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See every conversation
Review transcripts and analytics to see how calls go and where to improve.
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Connects to your tools
Tie the agent into your phone system, CRM, and calendar so records stay in sync.
Security

Purpose-built for enterprise scale

Delivering a powerful platform that keeps customer data safe and end-user interactions secure.
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SOC-2 Type II
Excellence from design to operation: data privacy, processing integrity, and confidentiality stay top of mind.
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ISO/IEC 27001:2022
The highest organizational standards for information security management, ensuring your data stays private.
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GDPR Compliant
Personal data remains personal. Advanced user permissions lets users define handling procedures.
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HIPAA Compliant
Safeguarded systems designed to keep protected health information (PHI) secure.
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Frequently asked questions
What is an AI virtual receptionist?

An AI virtual receptionist is a voice agent that answers your business phone automatically. It greets callers, answers common questions, routes calls to the right person, books appointments, and takes messages — 24/7, without a human operator. It gives callers a professional front-desk experience across phone and chat.

How much does an AI receptionist cost?

Pricing depends on call volume and the features you need, like call routing, appointment booking, and CRM integrations. An AI receptionist usually costs less than staffing a full-time front desk or paying per-minute for a human answering service, because one agent handles many calls at once with no overtime or after-hours surcharge.

Is an AI receptionist better than a human answering service?

It depends on what you need. A human answering service can handle nuanced or sensitive calls, but it costs more per call and can put callers on hold. An AI receptionist answers every call instantly, 24/7, with consistent quality and no wait. Many businesses use both: the AI handles routine calls and routing, and transfers complex cases to a person.