Have you ever chatted with Ora, Sephora’s virtual beauty coach, while browsing for makeup online, or Erica, Bank of America’s savvy financial assistant? These aren’t your average chatbots—they’re part of a new wave of AI-powered agents transforming the customer service landscape.
Traditionally, chatbots have been limited by pre-written scripts, which can fall short when tackling real-world issues. But thanks to generative AI and large language models (LLMs), these chatbots are evolving into sophisticated, user-friendly AI agents. In fact, more than 68% of consumers have used a customer service chatbot at least once.
If you’re considering developing a chatbot for your website or business, you’re in the right place. We’ll explore the best chatbot examples by function, share best practices, and introduce you to the best no-code chatbot solution to help you get started.
Home Depot’s virtual assistant is a great example of a customer service chatbot. It takes care of common tasks like giving order updates and product info, which lightens the load for human agents and speeds up response times.
The chatbot is easy to use, guiding customers through their questions. It connects to backend systems for real-time info and is available 24/7, making sure customers get quick and efficient help whenever they need it.
The Amazon Q chatbot is an example of an AI assistant for businesses and online stores. It can look at customer data to make personalized product suggestions, help manage stock levels by alerting you when inventory is low, and make order processing easier by automating confirmations, shipping updates, and handling returns.
Hirevue is a great example of an HR chatbot. It helped National Safety Apparel (NSA) speed up hiring for their factory jobs by setting up a system where candidates can quickly find jobs, prescreen, and schedule interviews through a text or web chatbot. This allowed recruiters to focus on interviews, reducing the time to make job offers to just 15 days, four times faster than before. This shows how an HR chatbot can streamline and accelerate the hiring process.
The Socrates chatbot by Google AI is a fantastic example of an educational chatbot. It uses natural language processing (NLP) to get what students are asking and then dives into Google’s AI and search technologies to find the best answers. Socrates provides detailed explanations, YouTube videos, study guides, and step-by-step solutions, making it a valuable resource for students seeking help with their studies.
Roam’s “Samantha” is a great example of an FAQ chatbot. Roam’s customer support team found that most emails and calls from customers were frequently asked questions about their services, and took up human resources that could be used to address more urgent questions.
Using Roam’s collection of help articles and FAQs, Roam uploaded resources to a knowledge base for the AI agent to pull relevant answers to common questions. As a result, Roam completely automated their Level 1 customer support and saved 30 hours a week in customer support hours.
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Voiceflow’s Tico is an excellent lead-generation chatbot tailored for businesses and enterprises. It engages customers right from the start by prompting them to book a demo with easy-to-use buttons. Tico not only captures potential leads quickly but also streamlines the process of scheduling demos, making it convenient for both the business and the customer. This efficient interaction boosts lead conversion rates and enhances the customer experience!
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Bank of America’s Erica is an AI-powered financial assistant introduced in 2018 to help customers manage their banking needs and provide financial guidance. Erica can:
And more!
According to McKinsey, roughly half of customer contacts made by banking companies in North America are already handled by machines such as AI agents. These AI systems handle various customer interactions, from answering queries to processing transactions, which significantly reduces the workload on human staff. This shift not only improves efficiency but also enhances customer service by providing faster and more consistent responses.
Creating an AI-powered assistant for your website or e-commerce shop is easy—and free—with Voiceflow, which allows you to design, prototype, and launch within minutes. Follow these 3 steps to get started:
That’s it! Once you’re satisfied with the chatbot, you can easily deploy it to any platform (website, messaging app, social media, etc.) using Voiceflow’s deployment options. Ready to build? Get started today and launch your chatbot in 5 minutes!
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AI chatbots offer instant, 24/7 customer support, making it easier for customers to get help anytime. They also save businesses money by automating repetitive tasks, freeing up human agents for more complex issues.
Chatbots use natural language processing (NLP) to understand and respond to user messages in a conversational way. They can follow predefined scripts or learn from interactions to provide more accurate responses.
Great platforms for building chatbots include Voiceflow, Google’s Dialogflow, and Microsoft’s Bot Framework. These tools are user-friendly and support deployment across websites, messaging apps, and voice assistants.
Chatbots are used in healthcare to offer medical info and schedule appointments, and in education, like Google’s Socrates, to provide personalized tutoring. They’re also making waves in e-commerce for personalized shopping and in banking for automated financial advice and transactions.
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