Resolve 70% of support tickets, 24/7
Teams use Voiceflow to automate customer support at scale - from Level 1 FAQs to Level 2-3 complex questions and live agent assist.
Why teams choose Voiceflow
to automate support
Leverage your customer support data across the user journey to automate level 1 FAQs and handle complex questions.
Native Zendesk integration
Manage support tickets, assist live agents, and power your knowledge base with help center articles via Zendesk.
Automate multi-step tasks
Create custom integrations with your existing customer tech stack using our developer toolkit to act on user data.
Live agent hand-off
Use our open source chat widget and custom action step to seamlessly handoff to a live chat platform.
Maintain AI agent control
Curate and mange a custom knowledge base of your customer support documentation to handle complex questions and actions.
How it works
Teams use Voiceflow to build and deploy advanced customer support automation across voice and chat channels,
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Improve resolution rate and containment with AI agents
Start by automating level 1 FAQs.
Scale to complex level 3 queries and actions.
Trilogy automates 60% of their L1 and L2 support tickets.
Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products.
Roam Auto saves 30 hours per week with Voiceflow.
Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reduced total tickets and delivered a better customer experience.
We reduced ticket costs from $31 to $2.
A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders.
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Scale and security with Voiceflow Enterprise
Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.
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Build outside the box
with Voiceflow's developer platform
Use developer features to extend the platform to add custom features, integrations, interfaces, and more.
Automate support,
then everything else
Teams are automating and improving business critical use cases with AI agents.
Build AI Agents with control
Ready to explore how Voiceflow can help your team? Let’s talk.
