Is Google Dialogflow Best For Your Business? [Review]
AI assistants like those from Dialogflow can help reduce calls, emails, and support tickets from customers by a resounding 70%, according to a study by Gartner. This reduction can be attributed to the growing capabilities of artificial intelligence, and more companies than ever before are looking to raise customer satisfaction by turning to Dialogflow.
Google’s prominence undeniably draws attention to its AI agent platform, but does it warrant your consideration? Delve into this analysis to gain insights into Dialogflow and determine if it aligns with your company’s needs, and how alternatives like Voiceflow may suit you better.
What Is Dialogflow?
Dialogflow is an AI language platform that offers users easy AI voice and chat features for websites, apps, software, and more. The platform comes with a modular architecture that can be scaled across various platforms for a company’s growth.
Here are Dialogflow’s core features:
- Cutting-Edge AI: Experience Google’s own machine learning and speech synthesis models for building conversations with minimal errors and shorter development times.
- Visual flowchart editor: See and create visual diagrams of potential chatbot conversations while assigning intents and transitions.
- Omnichannel support: Dialogflow allows you to create one agent and apply it to every platform and channel where you do business.
- Built-in Analytical tools: Track your AI agent’s real-time conversations, such as bot evaluation and CI/CD without the need for third-party programs.
- Continuous Google updates: Anticipate new additionals and improvements to Dialogflow and other AI programs under Google, like the Vertex AI Agent Builder.
What Do Companies Like About Dialogflow?
Customers like Dialogflow for its top-notch natural language processing (NLP), meaning chatbots are easier to train than those from most of the other platforms on the market. In addition, Dialogflow chatbots can be seamlessly integrated into other Google Services, making for numerous possibilities for companies that already have invested in Google’s ecosystem.
Google integrations aren’t a problem with Voiceflow. See how you can extract data from Google Sheets and more by browsing our free templates.
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Dialogflow Knowledge Bases
Dialogflow creates knowledge bases, which can either be created within the platform or imported from Java, Python, or other programming languages. Dialogflow can extract data from either FAQ or Extractive QA knowledge types. Google has an extensive guide for how one can manage knowledge bases.
Voiceflow’s knowledge base allows you to store documents, which helps your chatbot provide accurate responses to specific questions and inquiries. Learn about how simple this practice is by reading our fundamental guide.
Dialogflow Tutorial
Like with other AI platforms, Dialogflow has a vast series of tutorials and guides to teach new users the ins and outs of utilizing the console. The Dialogflow ES Documentation page serves as an introductory tutorial in which you can learn about Dialogflow’s basic components and concepts. You can learn about intents, entities, contexts, and agents, which are vital elements for building an interface.
Then, you can leap into The “Quickstarts” page which shows you guides on how to set up an AI agent, use APIs, and test your chatbot. These exercises allow you to build a simple yet functional chatbot in a short period of time.
Dialogflow API
Dialogflow’s API comes in two versions: Dialogflow ES (Essential) for small and midsize businesses and Dialogflow CX (Complex) for large corporations. Both APIs are very effective in detecting and fulfilling intent, utilizing speech recognition, and developing rich, unique conversations with humans.
New to APIs? Get a full understanding of how they work with our concise blog: What is the Voiceflow API and how do you use it?
Dialogflow CEO/Founder
Dialogflow was founded in 2010 as API.AI by Ilya Gelfenbeyn. After Google’s acquisition of Dialogflow, he became the Head of Google Assistant Investments until 2020. Today, he is the CEO and co-founder of Inworld AI.
Dialogflow Valuation
While Dialogflow’s financials aren’t disclosed, parent company Google has a market value of $863.2 billion, with annual revenue of over $300 billion. Google is Dialogflow’s sole investor, but before the buyout, it was invested by entities such as Motorola, Intel Capital, and Alpine Electronics.
Dialogflow Pricing
Google claims that every plan is bespoke, and rates all come down to the needs of your business. The company states that you need to talk to a Google Cloud sales specialist to get a consultation before a plan can be agreed upon.
Dialogflow Clients
The influence of Google has certainly won over many high-profile companies from around the world. Here’s a list of known corporations that use Dialogflow’s AI solutions:
Dialogflow Alternatives
If you find Dialogflow’s offerings to be insufficient, there are plenty of other platforms with more user-friendly interfaces, must-have features, and other perks. Explore these noteworthy alternatives for a potentially more suitable choice for your business:
- Rasa: An enterprise bot-building platform, Rasa’s APIs come with a customizable and scalable infrastructure that can prepare you for more complex interactions with more customers.
- Intercom: Not only does this AI company offer omnichannel customer service chatbots, but also productivity and AI tools for human agents for companies that want impressive support across the board.
- IBM: A legacy computer brand, IBM offers the WatsonX assistant, built with in-depth LLMs and a comprehensive NLU to make any customer interaction unique.
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Dialogflow Vs. Voiceflow: Why You Should Choose Voiceflow Instead
Voiceflow is a top contender to be the ideal AI agent-building platform for both big and small companies. Here are our top 3 reasons:
- Drag-And-Drop UI: Our conversation editor is simple to build with and requires no coding skills.
- Affordable And Transparent Pricing: We offer flat rates that work nicely within your budget. Our Pro plan starts at only $50 monthly or $480 annually.
- Remarkable Flexibility: Our community has helped us build various templates, integrations, and functions that help give head-starts for all kinds of businesses.
Get started with Voiceflow today and enjoy a 14-day free trial on our Pro plan.
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Frequently Asked Questions
Does Dialogflow Have A Free Trial?
Dialogflow offers a free trial of Dialogflow CX with a credit worth $600. The credit is automatically activated once you use Dialogflow CX for the first time and will expire after the twelfth month.
What Google Services Work With Dialogflow?
Nearly every Google service available today can be integrated into Dialogflow. This includes Google Workspace with Gmail, Docs, and Sheets, Google Analytics, Bigquery, and Google Assistant.
Does Dialogflow Work With Templates?
Dialogflow does have templates, but Google considers them “prebuilt agents''. Much like with templates, these agents can be loaded and trained to cater to your business’s needs.
Can I Use ChatGPT With Dialogflow?
ChatGPT can be used with Dialogflow so long as you have an OpenAI account with an available API key. This key is meant to be loaded into Dialogflow as a Webhook URL. Click here for a guide that can help you do this in just a short amount of time.
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