As your business grows, you’ll have to address more and more customers with problems as time goes on. While it’s great that you’re getting more customers, you’ll need to find a way to handle online customer service without having to make financial sacrifices.
That’s where artificial intelligence (AI) chatbots come in. With automated computers addressing customers, it can help alleviate growing pains your company faces and you can save a lot of money by serving more customers than you thought was possible.
A chatbot is an AI-based tool whereby a computer responds to user input within a chat messaging system. These tools integrate algorithms and natural language processing (NLP) to understand user language and respond accordingly. Below is a glossary of basic chatbot training terms.
What results is a typical conversation that feels like an instant messaging app, as if the customer is conversing with a human agent on the other end.
There are many types of chatbots one can create, though businesses typically strive to create either a rule-based or machine learning-based chatbot.
Rule-based chatbots interact with customers while relying on predefined rules and conditional statements. Although rule-based chatbots are a good starting point for businesses due to their simplicity, they lack flexibility because they can’t handle queries that are more complex.
Machine learning-based chatbots are more advanced, using machine learning algorithms to learn by conversing with users over time. While rule-based chatbots are limited to specific rules, machine learning-based chatbots adapt to user needs to provide a greater array of responses to customers.
Both of these chatbots are highly sought after by companies today, and the right kind for you ultimately depends on a few aspects you’d like to consider:
Chatbots can learn in one of two different ways: supervised learning and reinforced learning.
If you’d like to know how to train an AI chatbot with a custom knowledge base, you’d go with supervised learning. In supervised learning, the chatbot understands the right answer to a question it knows based on a dataset. To train a chatbot this way, you’ll need to continue providing high-quality questions linked to high-quality answers so the chatbot is capable of handling many kinds of customer queries.
If you need to learn how to train an AI chatbot with a custom knowledge base using ChatGPT API, you’d like to use reinforced training. This approach involves the chatbot experiencing trial-and-error by receiving feedback from its responses. In essence, you help tailor this AI to learn complex behaviors and help it become able to adapt to changes. Does this sound like too much work? Voiceflow makes it easy for users to train your AI chatbot easily. All you need to do is upload a Word document of what you want the chatbot to learn, which allows you to effortlessly convert a document into a language that your chatbot can easily understand.
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While business owners can purchase AI chatbots, it’s crucial to train the chatbot so that it has the necessary knowledge to serve your customers.
AI chatbots are changing the game of customer service by providing customers with consistent service and quality. An Aberdeen Research study found that companies achieve 3.5 times greater customer satisfaction with AI than without AI.
Productivity and cost-saving are also a big appeal in AI chatbots. Chatbots can work around the clock to address customer inquiries, even if multiple customers need help at the same time. This means customers can get service any time and not have to wait a while or even until the morning.
Learning how to train your own AI chatbot can come with many other benefits for your company, including:
According to Reddit, one can earn up to $18 per hour writing answers to chatbot prompts. This creates data that companies purchase to use for the benefit of their own company’s customer support. Individuals who know how to train an AI chatbot to make money can potentially delve into a career revolving around AI, whether creating custom chatbots or providing training and services to other companies.
It’s important for chatbot trainers to test out their chatbots in order to optimize them and minimize errors. Here’s how to can experiment with your chatbot before you take it public:
Once you have fully crafted and trained an AI chatbot from builder software like Voiceflow, you can easily add it to your website as a widget. Whether the chatbot appears instantly on every page or you want the chatbot tucked into a corner only on certain pages, you can customize the appearance and behavior of your chatbot right from the menus.
With Voiceflow, installing the chatbot on your website is a snap. Simply go to the “Installation” section, copy the code snippet, and paste it before the closing body on each page you want it to appear in.
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You can train your chatbot by feeding it conversation data so it understands your customers’ queries and has the knowledge to respond. Whether you’d like to implement a rule-based or machine learning-based chatbot to help with your business, you need to take time to understand — and code — your customers’ intent, most frequently asked questions, utterances, and more.
The good news is that Voiceflow offers you an effortless way to train an AI chatbot for your business. With a drag-and-drop canvas, a collection of pre-built templates, and cutting-edge NLP technology, you have all the capabilities to make the perfect chatbot for your company. Get started today, it’s free!
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While you may need some familiarity with HTML, coding skills are not required for chatbot providers such as Voiceflow. The application has a user-friendly design and a drag-and-drop interface. You can also load one of many templates so you don’t need to start from scratch.
The cost of hiring an AI chatbot trainer can vary by the trainer’s experience and the nature of tasks you’d like the chatbot to do. Skilled trainers can cost in between $50 to $200 per hour, and you can typically find out how much a trainer can cost you by requesting project proposals from the trainers you communicate with.
Depending on how you implement AI chatbots and customer service, an AI chatbot can cost up to at least $1,000 per month. However, you can get started for free with a chatbot builder like Voiceflow. Companies that use AI to serve 4 out of every 5 customers have decreased customer service costs by 30%.
You can sell your AI chatbot to other businesses. Firstly, you have to train the chatbot so that it can successfully solve problems for a specific type of business, such as a retail store or tech company. You can join a marketplace to sell the chatbot and promote it through social media channels. Some companies are willing to spend the money to buy a chatbot they can use right away rather than take the time to build their own, so you’re sure to make money by training specialty chatbots.
Want to explore how Voiceflow can be a valuable resource for you? Let's talk.
