Top 6 Customer Support Templates and Tutorials
AI agents are revolutionizing the way the businesses interact with customers, offering 24/7 service, ability to handle multiple queries, and now even complete custom tasks. We’ve compiled templates and tutorials to help you go from zero to hero with your support AI agent. Stick to the end to checkout key case studies of teams who’ve successfully automated their customer support function with Voiceflow.
01. All-in-one support
[fs-toc-omit]Complete Support Chatbot Template
Creator: Daniel D'Souza from Voiceflow
Download this template to build a complete support chatbot that answers FAQs, recommends products, captures user information, and more. This template handles:
- Answering FAQs
- Completes information capture
- Recommends products / services
02. Connect to Zendesk
[fs-toc-omit]How to Integrate Zendesk for Faster Ticket Resolution with Voiceflow
Creator: Bart Slodyczka
Join Bart from @SupportLaunchpad, a Voiceflow Community Expert, as he walks through his Zendesk integration that saves his customer support team hours and resolves customer tickets faster.
03. Zendesk plugin
[fs-toc-omit]Zenflow
Creator: Bart Slodyczka
As a Chief Customer Officer for a global e-commerce business, Bart created Zenflow to automate his Zendesk workflows from his AI agent. Zenflow is a Zendesk app that lets you connect your Voiceflow assistant to the sidebar in Zendesk. Build out assistants in Voiceflow and seamlessly interact with them from within Zendesk. You can translate messages, generate responses, spell check, summarise tickets, and complete other complex tasks. Just build the flow and go.
04. Zendesk ticket
[fs-toc-omit]Create an AI Support chatbot that sends tickets to Zendesk
Creator: Daniel D'Souza from Voiceflow
This tutorial walks through how to create a chatbot that sends a ticket to Zendesk. This tutorial uses our API step to call the Zendesk ticket API. It also shows how you might use our API step to retrieve user information from a database to execute plan routing.
[fs-toc-omit]The impact of using Voiceflow for your AI customer support chatbot
We've had the privilege of working with hundreds of customer support teams, aiding them in the implementation of their AI agents through Voiceflow. These teams have deployed their agents rapidly and saved thousands of support hours. Here are a two powerful customer support case studies to check out.
[fs-toc-omit]Case study: How Trilogy automated 60% of their customer support in 12 weeks
The Trilogy team was initially looking for an AI solution that would integrate with their Amazon Connect system, analyze queries, provide level 1 FAQs, and route tickets. When they discovered Voiceflow, they got all that and a whole lot more.
[fs-toc-omit]Case study: How Roam saved 30 hours a week in customer support hours
The team at Roam was overwhelmed with an influx of inbound calls and support tickets. They tried to launch a DIY chatbot solution and even used Intercom, but found their lack of customizability and inaccessible pricing model left their customer success team just as overwhelmed as when they began.
The team needed an easy way to educate their prospects so they could spend more time addressing urgent customer needs, like collision support or supporting high-value sales conversations. They found huge success with Voiceflow—saving 30 hours a week and automating what they didn’t think was possible.
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