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Sam Burns

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About
A Wisconsin fan first, everything else second. His expertise ranges from breaking bots and ad campaigns, to social strategy and events. Sam can also give you the undisputed ranking of every cheese curd option in the Midwest.
Blogs

Money talks: How Sanlam Studios’ AI coach drives leads and financial literacy

They’re building an AI financial coach, powered by Voiceflow.

Sam Burns

Building your AI agents like products: A blueprint from POC purgatory to production

We all want to create genuinely useful AI agents. But there are myriad reasons why it’s still an ongoing challenge.

Sam Burns

How eSnipe automated 70% of their help center tickets with an AI-powered search agent

The company's more than 2,000,000 customers and 100s of product features meant a substantial number of user questions, resulting in a high ticket volume (average: 9,000 tickets/month).

Sam Burns

How The Home Depot Rapidly Scaled IVR User Testing

Learn how the Home Depot team scaled their IVR user testing from 12 to 300 in one week

Sam Burns

Flowcharts to Voiceflow: How WooliesX Reinvented Their Conversation Design Workflow

Flowcharts to Voiceflow: How WooliesX Reinvented Their Conversation Design Workflow

Sam Burns

How a Global Tier 1 Investment Bank Uses Voiceflow to Run More Efficient, Inclusive Conversational AI Design Reviews

Using Voiceflow to Run More Efficient, Inclusive AI Design Reviews

Sam Burns
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