Create a Zendesk ticket

 
export default async function main(args) {
let { body, priority, subject, ZDAPIKey, ZDEmail, subdomain, requesterEmail, requesterName } = args.inputVars;
  //Check if we have the required variables
  if (!body || !ZDEmail || !ZDAPIKey ) {
    return {
      next: { path: 'error' },
      trace: [{ type: "debug", payload: { message: "Missing required input variables for ZD Ticket function" } }]
    };
  }
  //Create a base64 encoding function to encode our auth
  function base64Encode(input) {
    const chars = 'ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789+/=';
    let str = String(input);
    let output = '';
    for (let block = 0, charCode, idx = 0, map = chars;
        str.charAt(idx | 0) || (map = '=', idx % 1);
        output += map.charAt(63 & block >> 8 - idx % 1 * 8)) {
        charCode = str.charCodeAt(idx += 3/4);
        if (charCode > 0xFF) {
            throw new Error("'base64Encode' failed: The string to be encoded contains characters outside of the Latin1 range.");
        }
        block = block << 8 | charCode;
    }
    return output;
  }
  //Base64 encode user authentication for the API call
  const encoded = base64Encode(`${ZDEmail}/token:${ZDAPIKey}`)
  //Create the API body
  const data = JSON.stringify({
  "ticket": {
    "comment": {
      "body": body
    },
    "priority": priority,
    "subject": subject,
    "requester": {
      "name": requesterName,
      "email": requesterEmail
    }
    }
  });
  //Define URL and config
  const url = `https://${subdomain}.zendesk.com/api/v2/tickets`
  const config = {
    method: 'POST',
    headers: {
  	'Content-Type': 'application/json',
  	'Authorization': `Basic ${encoded}`, // Base64 encoded "username:password"
    },
    body : data,
    };
  //Make the fetch request & return relevant information
  try {
    const response = await fetch(url, config);
    const responseBody = response.json;
    const ticketID = responseBody.ticket.id
    if (!responseBody || typeof responseBody !== 'object') {
      return {
        next: { path: 'error' },
        trace: [{ type: "debug", payload: { message: "Invalid or missing response body from ZD API" } }]
      };
    }
    //Return variables, a debug message, and the path
    return {
      outputVars: { ZDResponse: JSON.stringify(responseBody), ID: ticketID }, // Temporarily return the response as a string
      next: { path: 'success' },
      trace: [{ type: "debug", payload: { message: "Ticket Created: " + JSON.stringify(ticketID) } }]
    };
  } catch (error) {
    return {
      next: { path: 'error' },
      trace: [{ type: "debug", payload: { message: "Error fetching data from ZD: " + error.message } }]
    };
  }
}