export default async function main(args) {
// Validate input variables from args - find the "validateInputs" function below
const invalidFieldTrace = validateInputs(args)
if (invalidFieldTrace) return invalidFieldTrace;
// Extract input variables from args (destructuring)
const {
contactEmail,
ticketTitle,
ticketDescription,
ticketTypeId,
intercomApiToken,
intercomApiVersion,
} = args.inputVars;
/**
* Build the payload for creating a new ticket in Intercom
*
* Read more:
* - https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Tickets/ticket/
* - https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Tickets/createTicket/
*/
const payload = {
"ticket_type_id": ticketTypeId,
"contacts": [{
"email": contactEmail,
}],
"ticket_attributes": {
"_default_title_": ticketTitle,
"_default_description_": ticketDescription,
// ...add more attributes
}
};
/**
* Configure the fetch request
*
* Get your Intercom API Token from the Intercom Developer Hub
* - https://app.intercom.com/
*/
const config = {
method: 'POST',
headers: {
'Authorization': `Bearer ${intercomApiToken}`,
'Content-Type': 'application/json',
'Intercom-Version': intercomApiVersion,
},
body: JSON.stringify(payload)
};
// Define the URL for creating ticket
const url = `https://api.intercom.io/tickets`;
try {
// Make the API call
const response = await fetch(url, config);
// Check if the response status is OK
if (!response.ok) {
throw new Error(`Intercom API Call Error: HTTP status code ${response.status}`);
}
// Extract the JSON body from the response
const responseBody = response.json;
// Validate the responseBody structure as expected
if (!responseBody || typeof responseBody !== 'object') {
throw new Error("Intercom API Call Error: Invalid or missing response body");
}
// Extract data from the response
const ticketId = responseBody.ticket_id;
// Create the success return object with extracted data
return {
outputVars: {
ticketId,
ticketCreatedText: `Your ticket was created, with ID #${ticketId}`,
},
next: {
path: 'success'
},
trace: [
{
type: "debug",
payload: {
message: 'Intercom API call successful'
}
},
{
type: "debug",
payload: {
message: `Ticket created - ID: ${ticketId}`
}
},
]
};
} catch (error) {
return {
next: {
path: 'error'
},
trace: [{
type: "debug",
payload: {
message: `Intercom API call error: ${error.message}`
}
}]
};
}
/**
* Here we validate all the inputs of the Voiceflow function
*
* The function can be used in the first lines of the code
* because of a Javascript concept called hoisting
*
* Read more: https://developer.mozilla.org/en-US/docs/Glossary/Hoisting
*/
function validateInputs(args) {
// Extract input variables from args (destructuring)
const {
contactEmail,
ticketTitle,
ticketDescription,
ticketTypeId,
intercomApiToken,
intercomApiVersion,
} = args.inputVars;
// Validate that contactEmail variable is provided
if (!contactEmail) {
return {
next: { path: 'error' },
trace: [{ type: "debug", payload: { message: "Missing required input variable: contactEmail" } }]
};
}
// Validate that ticketTitle variable is provided
if (!ticketTitle) {
return {
next: { path: 'error' },
trace: [{ type: "debug", payload: { message: "Missing required input variable: ticketTitle" } }]
};
}
// Validate that ticketDescription variable is provided
if (!ticketDescription) {
return {
next: { path: 'error' },
trace: [{ type: "debug", payload: { message: "Missing required input variable: ticketDescription" } }]
};
}
// Validate that ticketTypeId variable is provided
if (!ticketTypeId) {
return {
next: { path: 'error' },
trace: [{ type: "debug", payload: { message: "Missing required input variable: ticketTypeId" } }]
};
}
// Validate that intercomApiToken variable is provided
if (!intercomApiToken) {
return {
next: { path: 'error' },
trace: [{ type: "debug", payload: { message: "Missing required input variable: intercomApiToken" } }]
};
}
// Validate that intercomApiVersion variable is provided
if (!intercomApiVersion) {
return {
next: { path: 'error' },
trace: [{ type: "debug", payload: { message: "Missing required input variable: intercomApiVersion" } }]
};
}
return null
}
}
