In the past 5 years, AI may have saved 2.5 billion hours spent on customer service. AI companies that specialize in customer service are on the rise, but for business leaders who are still new to AI, choosing a platform like Botpress might seem like a leap of faith.
Botpress Studio offers impressive chatbot capabilities in addition to flexible plans for smaller businesses, but does it live up to our expectations? Take a look at our comprehensive Botpress review—its features, pros and cons, and best alternatives.
Botpress is a conversational AI platform that allows users to create and cultivate chatbots to use for customer service. While Botpress Studio is the company’s chatbot tool, the company also offers a GPT-native engine and BotPress Hub for integration with various apps and websites.
Like Voiceflow’s Workflow Builder, Botpress Studio features a drag-and-drop interface for your team to create conversations using flowcharts. It’s also possible to import pre-existing data such as knowledge bases.
Botpress has been used across various industries for multiple purposes. Here’s how companies use Botpress to optimize business operations:
Botpress has created a series of templates so you can get a head start on creating your ideal chatbot. So far, there are only 8 templates to choose from, such as the AI Dungeon Master for text-based role-playing adventures.
By comparison, Voiceflow offers various templates created by our loyal community. No matter what business you’re in, you’re sure to find a template that can enhance your chatbot in major or minor ways.
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Botpress’s API lays the groundwork for users to create a flexible, yet multi-faceted AI system that can easily integrate into a company’s pre-existing workflows. Botpress’s API Documentation page provides details on how chatbots can be created and customized, in addition to how data and analytics can be accessed.
Botpress is led by CEO Sylvain Perron, who has previously worked for Arcbees and the Canadian government as a software developer. Perron started Botpress in 2017 with the main appeal being to create chatbot solutions centered around the needs of clients, rather than educating clients about the platform.
Notable clients of Botpress plans include Kia, Electronic Arts, Husqvarna, Windstream, and Shell.
Not including the $15M Series A financing round, the company has an estimated yearly revenue of $4.4 million. Botpress has been funded by numerous investors such as Decibel, Inovia Capital, and One Way Ventures.
Botpress provides 3 plans for users, albeit only one has a definite price point. These plans are as follows:
There are many companies out there aside from Botpress that provide AI client-building tools. Here are other options you can consider to give you a start for building a customer service chatbot:
While Botpress boasts robust levels of customization for businesses, Voiceflow helps get you your ideal AI solutions quickly thanks to our streamlined channel integration and simple user interface. Botpress is considered “low-code”, which means some coding expertise is needed. Coding skills aren’t required to use Voiceflow, making it an enjoyable platform for any business owner.
Voiceflow also offers a free Sandbox plan to allow users to try out the Voiceflow Editor, and with clients of the likes of Amazon, Home Depot, and Louis Vuitton on board, we have the resources to optimize AI for any sized business. Sign up today with Voiceflow and choose a template to get started.
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Live chat support is only available to users who are subscribed to Team or Enterprise plans. For Free and Pay-As-You-Go plans, users are free to access the Discord Community Support forums if they have questions or wish to seek troubleshooting. Pay-As-You-Go subscribers can’t access live-chat support without upgrading to a greater price tier.
Botpress is an open-source platform, meaning users have access to the application’s source code and can contribute towards the development of the program itself. The open-source nature of Botpress allows skilled developers to push the envelope with the platform to tailor it to their unique needs.
Botpress can work with knowledge bases, but it remains to be seen whether Botpress is capable of importing PDF or Word documents for the chatbot to learn from. Chatbots typically use technology to read information found in knowledge bases and convert it into a format that the AI can easily understand.
Botpress can run either as a software application for your computer or a cloud-based application that you can access in your web browser. The software version allows users to stay in control over the chatbot’s data and infrastructure, while the web version can be quickly accessible on multiple computers for team collaborations.
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