Welcome to Build an AI Support Agent!
Building an AI-powered support agent has never been easier. In this course, you'll learn how to create an intelligent and responsive support agent in minutes using Voiceflow. Whether you're looking to automate customer support, enhance user experiences, or streamline business operations, this course will equip you with the essential tools and techniques to build a support agent from scratch.
Get started
To follow along with this course, you'll need to clone our starter template. Click here to clone the template.
Pre-requisites
If you haven’t already, we recommend completing the Voiceflow Basics course before taking this one. Voiceflow Basics will teach you the fundamental skills you need to know to build AI agents with Voiceflow. This course builds on top of those skills, letting you build a real-world support agent.
No programming knowledge is required to complete this course.
You will learn
By completing this course, you'll learn about:
- Importing data into Voiceflow’s Knowledge Base
- Querying the Knowledge Base using user-input
- Optimizing user input using prompts
- What chunking is and why it matters
- Generating user-friendly replies using Knowledge Base chunks
Resources
Hey, I’m Jacklyn. I lead Developer Relations here at Voiceflow, and in this course, I’m going to teach you how to build your first AI-powered support agent. The skills you learn in this course are applicable to a bunch of different types of agent - you could build a web-based chat agent that answers queries for an online retailer, a phone agent for a brick-and-mortar business, or something else entirely.
We’re gonna keep this course really focused on using Voiceflow’s knowledge base and answering user questions, but, at the end of it, I’ll share some resources so you can give your agent super-powers. For example, connecting it to Zendesk to automatically create tickets, or to Slack, so your team can see the queries that the agent couldn’t answer.
To get started, create a copy of our starter project by clicking the link below this video. Once you’ve done that, I’ll see you in the next video!
Build AI Agents for customer support and beyond
Ready to explore how Voiceflow can help your team? Let’s talk.
